Business process automation for small and medium businesses
Automating requests, client bookings and purchasing
Replies to customers in messengers, on Avito and on your website, books appointments, places orders and sends you a report.
- In 1 minute a reply to the customer, day, night and on weekends
- 17 times cheaper than an operator's salary
- 2-4 weeks to launch, no in-house developer needed
Start with one process
No technical specification needed: just tell us how you work now.
Manual work eating up your time? We automate it
Pick a process to see how it works in practice.
Requests and bookings
A customer writes in the evening, at night or on a day off. The digital administrator handles the conversation like an experienced employee and books the appointment itself.
- 23:38Takes the request
From Telegram, MAX, WhatsApp, the website or Avito. As text or a voice message: voice is transcribed in a couple of seconds.
- 23:38Understands what is needed
"Knocking at the front over bumps" means a suspension check. Saves the make, year and phone number to the customer card.
- 23:39Answers from your price list
Takes prices and terms only from your price list and rules. Never promises what is not in the price list.
- 23:39Offers free time slots
Takes slots from the booking log, considering bays and mechanics. The customer just taps a button.
- 23:41Books
The booking appears in the log, the mechanic sees it in the morning. No two customers end up in the same slot.
- 23:41Notifies
A reminder to the customer the day before, a log entry for the mechanic, a line in the evening summary for the owner.
Sales without lost customers
A buyer writes about an Avito listing, in a messenger or on the website. The digital administrator replies within a minute, sells related items and places the order.
- 22:14Answers the question
Takes stock and prices from your warehouse or price list. Stock and prices update automatically.
- 22:15Calculates delivery
Delivery time and cost within the city or by a shipping company, or the pickup address.
- 22:16Understands voice messages
The buyer dictated a question: the administrator transcribed it and answered to the point.
- 22:17Offers more
Pads with the discs, installation with the pads. Only what is in stock and in the price list.
- 22:17Places the order
The order with its total goes to your spreadsheet or CRM, and the manager is notified.
- in the morningBrings back silent buyers
If a buyer disappears mid-conversation, it politely follows up the next day.
Purchasing from suppliers
You write what you need to buy. The system finds suppliers, corresponds with them in their language and brings back a ready summary.
- 09:00Finds suppliers
On Alibaba, 1688, Made-in-China and in your contact base. Filters out those with less than 3 years on the market or bad reviews.
- 09:12Sends requests
A separate email or message to each, in English or Chinese: items, quantity, delivery to your city.
- 11:47Handles correspondence
Translates replies, accepts price lists in Excel and PDF, clarifies minimum order, lead times and payment.
- 12:31Compares
Unit price with delivery to your warehouse, lead time and payment terms in one table.
- 12:32Reports to the buyer
Sends the best offer and a summary to your messenger. You make the purchase decision.
| Supplier | Price, $ | Delivery to Vladivostok | Lead time | Payment | Total for 40 pcs. |
|---|---|---|---|---|---|
| Qingzhou Auto Parts best | 18,50 | $140 | 12-15 days | 30 % prepayment | $880 |
| Shiyan Truck Parts | 19,90 | $95 | 10-12 days | 50 % prepayment | $891 |
| Jinan Heavy Parts | 17,20 | $210 | 20-25 days | 100 % prepayment | $898 |
| Hebei Brake Co. | 16,80 | $120 | 15 days | 30 % prepayment | minimum 100 pcs. |
Owner report: on your phone and computer
No need to call employees and collect numbers. Important things arrive instantly, the day's results come in one evening message, details are in the dashboard.
- 14:02Reports what is new
A new request or a large order arrives in Telegram or MAX the same minute.
- 16:35Warns about problems
An unhappy customer, an unanswered question, a no-show: with the message text and who it was passed to.
- 21:00Sends the day's results
Requests, bookings, no-shows, booked revenue and workload in one message.
- alwaysShows everything in the dashboard
On the computer: daily charts, every conversation in full, which employee did what, Excel export.
Andrey, Prado 150Oil change, booked for Fri 10:00
Olga, Honda FitTire fitting R15, booked for Sat 12:30
Viktor, Camry 70Asked the price of a timing belt, thinking
Sergey, Mazda CX-5Complaint, passed to the administrator
Catalog collection and processing
The system collects products, prices and stock from supplier websites and price lists, brings the data to one format and uploads it to your catalog. Prices are updated every day.
- 02:00Collects
Supplier websites, Excel and PDF price lists, marketplaces. Names, specifications, photos, prices, stock.
- 02:40Brings to one format
Consistent names and units, part numbers without spaces and dashes, photos on a white background.
- 03:10Removes duplicates
One product from three suppliers becomes one card with the best price.
- 03:30Calculates your price
Using your markup and exchange rate. If a supplier's price changes sharply, it lets you know.
- 04:00Exports
To your website, 1C, Avito and marketplaces. By morning the catalog is already updated.
| Product | Part number | Source | Supplier price | Your price | Status |
|---|---|---|---|---|---|
| Toyota oil filter | 90915YZZE1 | Price list, Excel | 412 ₽ | 590 ₽ | uploaded |
| Akebono front pads, Camry 70 | AN8041WK | Supplier website | 3 060 ₽ | 4 380 ₽ | price updated |
| Denso iridium spark plug | IK20TT | 3 sources | 738 ₽ | 1 050 ₽ | 2 duplicates merged |
| Gates timing belt, Hyundai Solaris | 5670XS | Price list, PDF | 2 140 ₽ | 3 090 ₽ | uploaded |
| ZIC 5W-30 engine oil, 4 l | 162610 | Marketplace | 2 380 ₽ | 3 190 ₽ | price +14 %, please check |
Operator or digital administrator
The digital administrator takes over the first line. Complex cases go to an employee.
| What we compare | Operator | Digital administratorBetter value |
|---|---|---|
| Monthly cost | from 50,000 ₽ + taxes | from 2,900 ₽ |
| Works at night and on weekends | ||
| Reply to customer | when free | in a minute |
| Handles many chats at once | ||
| Understands voice messages | listens when there is time | |
| Vacation and sick leave | yes | no |
What we have delivered in our projects
Real numbers from projects we have done.
35,000+ cards collected from 25 sources
46 suppliers in China got requests in one day
50 of 50 test dialogs passed without errors
Solutions for your industry
Ready-made scenarios we set up for your price list and rules.
How we start working together
No lengthy approvals or thick specifications.
Free review
A 30-minute call: we look at how you work now and show what will give a quick result.
Launch in 2-4 weeks
We set it up for your price list, rules and messengers. You do not need a developer.
Support
Servers, support and improvements. Every evening you get a work report.
Pricing
The exact price is set after a free review of your processes.
| Format | Setup | Support |
|---|---|---|
| One processfor example, handling requests | from 24,700 ₽+ from 2,900 ₽ per month | from 2,900 ₽/mo |
| Packagerequests, sales, reporting | from 58,400 ₽+ from 8,700 ₽ per month | from 8,700 ₽/mo |
| Custom projectpurchasing, 1C, CRM | on estimate | on estimate |
Support includes servers, maintenance and improvements within your plan.
Frequently asked questions
How much does business automation cost?
Automating one process, such as handling requests, costs from 24,700 ₽ for setup and from 2,900 ₽ per month for support. A package of several processes starts at 58,400 ₽ and 8,700 ₽ per month. We give the exact price after a free review.
Which processes can be automated?
Handling requests and booking customers, replying to buyers on Avito and in messengers, placing orders, purchasing from suppliers, reports to management, filling and updating catalogs.
What kind of business is it for?
Car services, shops and online stores, wholesale companies, businesses that book customers by appointment. Anywhere with many similar requests and manual spreadsheet work.
How long does the launch take?
We launch one process in 2-4 weeks. No technical specification needed: just tell us how you work now.
Does the digital administrator understand voice messages?
Yes. A customer's voice message is transcribed in a couple of seconds and answered like text. If something is unclear, it asks again.
Do we need our own developer?
No. We take care of setup, servers and support.
Do we need to change the software we already use?
No. We connect to your messengers, spreadsheets, 1C or CRM and work alongside them.
Can important decisions stay with an employee?
Yes. Complex questions, discounts and complaints are passed to an employee right away, and the manager is notified.
Where is the data stored?
On servers in Russia, in compliance with Federal Law 152-FZ.
Do you work with other regions?
Yes, across all of Russia, remotely.
Get in touch
We will contact you within one business day, review your processes for free and suggest where to start.
- Prepare 2-3 examples of typical customer requests
- Invite the employee who does this work now
- The review is free and with no obligation