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Online store automation
Online store automation: replies to buyers and orders without waiting
A buyer asks about stock, size and delivery and gets an answer within a minute. The digital administrator places the order and passes it to a manager with all the details.
- In 1 minute a reply about stock and delivery times
- Order placed without a manager
- Catalog with up-to-date prices and stock
What the digital administrator takes over in an online store
In an online store, buyers compare several sellers at once. Whoever replies first makes the sale. A manager cannot reply at night and on weekends, and that is exactly when people calmly choose what to buy.
The digital administrator answers from your catalog, places the order and passes it to a manager. Returns, claims and unusual questions stay with your staff.
Stock and prices
Answers from your catalog and stock. If an item is out of stock, it suggests a similar one or tells when it arrives.
Delivery times and cost
Calculates delivery by your rules: city, weight, method. An answer without waiting for a manager.
Order placement
Collects the item, contacts and address, checks the data and passes a ready order on for processing.
Brings the buyer back
If a buyer did not finish the order, it politely reminds them later and answers the remaining questions.
A catalog without manual work
Collects and updates cards from supplier price lists: names, photos and prices brought to one format.
Report to management
How many questions, how many orders, which products are asked about most.
What it looks like in practice
An example of a real conversation and what the owner sees.
Sales without lost customers
A buyer writes about an Avito listing, in a messenger or on the website. The digital administrator replies within a minute, sells related items and places the order.
- 22:14Answers the question
Takes stock and prices from your warehouse or price list. Stock and prices update automatically.
- 22:15Calculates delivery
Delivery time and cost within the city or by a shipping company, or the pickup address.
- 22:16Understands voice messages
The buyer dictated a question: the administrator transcribed it and answered to the point.
- 22:17Offers more
Pads with the discs, installation with the pads. Only what is in stock and in the price list.
- 22:17Places the order
The order with its total goes to your spreadsheet or CRM, and the manager is notified.
- in the morningBrings back silent buyers
If a buyer disappears mid-conversation, it politely follows up the next day.
Catalog collection and processing
The system collects products, prices and stock from supplier websites and price lists, brings the data to one format and uploads it to your catalog. Prices are updated every day.
- 02:00Collects
Supplier websites, Excel and PDF price lists, marketplaces. Names, specifications, photos, prices, stock.
- 02:40Brings to one format
Consistent names and units, part numbers without spaces and dashes, photos on a white background.
- 03:10Removes duplicates
One product from three suppliers becomes one card with the best price.
- 03:30Calculates your price
Using your markup and exchange rate. If a supplier's price changes sharply, it lets you know.
- 04:00Exports
To your website, 1C, Avito and marketplaces. By morning the catalog is already updated.
| Product | Part number | Source | Supplier price | Your price | Status |
|---|---|---|---|---|---|
| Toyota oil filter | 90915YZZE1 | Price list, Excel | 412 ₽ | 590 ₽ | uploaded |
| Akebono front pads, Camry 70 | AN8041WK | Supplier website | 3 060 ₽ | 4 380 ₽ | price updated |
| Denso iridium spark plug | IK20TT | 3 sources | 738 ₽ | 1 050 ₽ | 2 duplicates merged |
| Gates timing belt, Hyundai Solaris | 5670XS | Price list, PDF | 2 140 ₽ | 3 090 ₽ | uploaded |
| ZIC 5W-30 engine oil, 4 l | 162610 | Marketplace | 2 380 ₽ | 3 190 ₽ | price +14 %, please check |
Operator or digital administrator
The digital administrator takes over the first line. Complex cases go to an employee.
| What we compare | Operator | Digital administratorBetter value |
|---|---|---|
| Monthly cost | from 50,000 ₽ + taxes | from 2,900 ₽ |
| Works at night and on weekends | ||
| Reply to customer | when free | in a minute |
| Handles many chats at once | ||
| Understands voice messages | listens when there is time | |
| Vacation and sick leave | yes | no |
Pricing
The exact price is set after a free review of your processes.
| Format | Setup | Support |
|---|---|---|
| One processfor example, handling requests | from 24,700 ₽+ from 2,900 ₽ per month | from 2,900 ₽/mo |
| Packagerequests, sales, reporting | from 58,400 ₽+ from 8,700 ₽ per month | from 8,700 ₽/mo |
| Custom projectpurchasing, 1C, CRM | on estimate | on estimate |
Support includes servers, maintenance and improvements within your plan.
Frequently asked questions
How much does online store automation cost?
Replying to buyers and placing orders from 24,700 ₽ for setup and from 2,900 ₽ per month. A package with catalog and reports from 58,400 ₽.
Where do stock and prices come from?
From your catalog, spreadsheet or an export from your accounting system. We set up regular updates.
Do we need to change the store platform?
No. We connect to your channels and exports and work alongside your current system.
Can orders be sent to 1C or a CRM?
Yes, such integration is a separate project on estimate.
What about returns and claims?
Such requests go straight to an employee, and the manager gets a notification.
Get in touch
We will contact you within one business day, review your processes for free and suggest where to start.
- Prepare 2-3 examples of typical customer requests
- Invite the employee who does this work now
- The review is free and with no obligation