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Car service and auto repair automation
Car service automation: customer bookings without missed calls
The digital administrator replies to customers in messengers, on Avito and on your website, quotes prices from your price list and books repairs while your mechanics are busy with cars.
- In 1 minute a reply to the customer, even at night and on weekends
- Zero double bookings for the same bay and time
- Reminders about the visit the day before and about scheduled maintenance
What the digital administrator takes over in a car service
Most car services lose customers not because of price but because nobody replied in time. The mechanic is under a car, the administrator is on the phone, a WhatsApp message waits until evening, and the customer has already booked with the shop next door.
The digital administrator works as the first line: answers typical questions about prices, timing and address, books into the log and reminds about the visit. Complex cases, haggling and complaints go straight to your employee.
Prices from your price list
Quotes the cost of work and diagnostics only from your price list. If there is no price, it honestly says the mechanic will confirm.
Booking at any time
Offers free slots from the log, considering bays and mechanics. The customer picks a time with a button.
Understands the problem
Turns the customer's words into a clear job: suspension check, brake pad replacement. Saves make, year and mileage.
Transcribes voice messages
Customers often send voice messages. They are transcribed in a couple of seconds and answered in text.
Reminds the day before
A booking reminder, and a scheduled maintenance reminder after the right mileage or time.
Evening summary
How many requests, how many bookings, which questions went to the mechanic. Every evening in Telegram.
What it looks like in practice
An example of a real conversation and what the owner sees.
Requests and bookings
A customer writes in the evening, at night or on a day off. The digital administrator handles the conversation like an experienced employee and books the appointment itself.
- 23:38Takes the request
From Telegram, MAX, WhatsApp, the website or Avito. As text or a voice message: voice is transcribed in a couple of seconds.
- 23:38Understands what is needed
"Knocking at the front over bumps" means a suspension check. Saves the make, year and phone number to the customer card.
- 23:39Answers from your price list
Takes prices and terms only from your price list and rules. Never promises what is not in the price list.
- 23:39Offers free time slots
Takes slots from the booking log, considering bays and mechanics. The customer just taps a button.
- 23:41Books
The booking appears in the log, the mechanic sees it in the morning. No two customers end up in the same slot.
- 23:41Notifies
A reminder to the customer the day before, a log entry for the mechanic, a line in the evening summary for the owner.
Owner report: on your phone and computer
No need to call employees and collect numbers. Important things arrive instantly, the day's results come in one evening message, details are in the dashboard.
- 14:02Reports what is new
A new request or a large order arrives in Telegram or MAX the same minute.
- 16:35Warns about problems
An unhappy customer, an unanswered question, a no-show: with the message text and who it was passed to.
- 21:00Sends the day's results
Requests, bookings, no-shows, booked revenue and workload in one message.
- alwaysShows everything in the dashboard
On the computer: daily charts, every conversation in full, which employee did what, Excel export.
Andrey, Prado 150Oil change, booked for Fri 10:00
Olga, Honda FitTire fitting R15, booked for Sat 12:30
Viktor, Camry 70Asked the price of a timing belt, thinking
Sergey, Mazda CX-5Complaint, passed to the administrator
Operator or digital administrator
The digital administrator takes over the first line. Complex cases go to an employee.
| What we compare | Operator | Digital administratorBetter value |
|---|---|---|
| Monthly cost | from 50,000 ₽ + taxes | from 2,900 ₽ |
| Works at night and on weekends | ||
| Reply to customer | when free | in a minute |
| Handles many chats at once | ||
| Understands voice messages | listens when there is time | |
| Vacation and sick leave | yes | no |
Pricing
The exact price is set after a free review of your processes.
| Format | Setup | Support |
|---|---|---|
| One processfor example, handling requests | from 24,700 ₽+ from 2,900 ₽ per month | from 2,900 ₽/mo |
| Packagerequests, sales, reporting | from 58,400 ₽+ from 8,700 ₽ per month | from 8,700 ₽/mo |
| Custom projectpurchasing, 1C, CRM | on estimate | on estimate |
Support includes servers, maintenance and improvements within your plan.
Frequently asked questions
How much does car service automation cost?
Launching request handling and booking costs from 24,700 ₽ plus from 2,900 ₽ per month for support. That is less than one administrator's weekly salary.
Where does the digital administrator get prices?
Only from your price list. We upload it during setup and you change prices yourself. If a job is not in the price list, the administrator does not quote a price and passes the question to the mechanic.
How does it know the free time slots?
From the booking log, which accounts for bays, mechanics and job duration. There will be no double bookings.
Which messengers are connected?
Telegram, MAX, WhatsApp, website chat and Avito messages. Customers write wherever is convenient for them.
What if a customer is unhappy or argues about the price?
Such a conversation goes straight to your employee, and the manager gets a notification.
Get in touch
We will contact you within one business day, review your processes for free and suggest where to start.
- Prepare 2-3 examples of typical customer requests
- Invite the employee who does this work now
- The review is free and with no obligation