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Customer booking automation for service businesses
Online customer booking in messengers, around the clock
For salons, studios, workshops and service businesses. The customer writes in their favorite messenger, the digital administrator picks a time and specialist and books the appointment itself.
- 24/7 booking without an administrator on the phone
- Fewer no-shows thanks to reminders the day before
- Free slots from the specialists' real schedule
What the digital administrator takes over in customer booking
Customers increasingly write instead of calling. If the reply comes hours later, the person books with whoever answered faster. This is especially noticeable in the evening and on weekends.
The digital administrator takes bookings in messengers and on the website at any time, follows your schedule and rules, and passes anything beyond a normal booking to an employee.
24/7 booking
Customers book in the evening and on weekends, when it suits them, not when the administrator is free.
Free slots as buttons
Offers free slots from the schedule, the customer picks a time with one tap.
Confirmations and reminders
Reminds the day before and asks to confirm the visit. A freed-up slot becomes available for booking again.
Answers from the price list
Describes services, prices and duration only from your price list.
Rescheduling without calls
The customer reschedules or cancels in the chat, and the schedule updates immediately.
Daily summary
How many bookings, cancellations and free slots. Every evening to the owner.
What it looks like in practice
An example of a real conversation and what the owner sees.
Requests and bookings
A customer writes in the evening, at night or on a day off. The digital administrator handles the conversation like an experienced employee and books the appointment itself.
- 23:38Takes the request
From Telegram, MAX, WhatsApp, the website or Avito. As text or a voice message: voice is transcribed in a couple of seconds.
- 23:38Understands what is needed
"Knocking at the front over bumps" means a suspension check. Saves the make, year and phone number to the customer card.
- 23:39Answers from your price list
Takes prices and terms only from your price list and rules. Never promises what is not in the price list.
- 23:39Offers free time slots
Takes slots from the booking log, considering bays and mechanics. The customer just taps a button.
- 23:41Books
The booking appears in the log, the mechanic sees it in the morning. No two customers end up in the same slot.
- 23:41Notifies
A reminder to the customer the day before, a log entry for the mechanic, a line in the evening summary for the owner.
Operator or digital administrator
The digital administrator takes over the first line. Complex cases go to an employee.
| What we compare | Operator | Digital administratorBetter value |
|---|---|---|
| Monthly cost | from 50,000 ₽ + taxes | from 2,900 ₽ |
| Works at night and on weekends | ||
| Reply to customer | when free | in a minute |
| Handles many chats at once | ||
| Understands voice messages | listens when there is time | |
| Vacation and sick leave | yes | no |
Pricing
The exact price is set after a free review of your processes.
| Format | Setup | Support |
|---|---|---|
| One processfor example, handling requests | from 24,700 ₽+ from 2,900 ₽ per month | from 2,900 ₽/mo |
| Packagerequests, sales, reporting | from 58,400 ₽+ from 8,700 ₽ per month | from 8,700 ₽/mo |
| Custom projectpurchasing, 1C, CRM | on estimate | on estimate |
Support includes servers, maintenance and improvements within your plan.
Frequently asked questions
How much does customer booking automation cost?
From 24,700 ₽ for setup and from 2,900 ₽ per month for support. The exact price after a free review.
What kind of business is it for?
Beauty salons, studios, workshops, repair and household services. Anywhere a customer books a specific time with a specialist.
Where is the booking schedule kept?
In our schedule, which accounts for specialists and service duration. Connecting to other booking systems is discussed separately.
Can customers book with a voice message?
Yes. The voice message is transcribed in a couple of seconds and the booking proceeds as with text.
What if the customer wants to talk to a person?
The conversation is passed to an employee right away.
Get in touch
We will contact you within one business day, review your processes for free and suggest where to start.
- Prepare 2-3 examples of typical customer requests
- Invite the employee who does this work now
- The review is free and with no obligation