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Repair service center and electronics repair automation

Repair service center: repair requests and order status without calls

Customers write "how much is a screen replacement" and "is my phone ready". The digital administrator answers from your price list, books diagnostics and notifies when the device is ready.

In 1 minute a reply about price and repair time
Order status without calling the technician
Ready notification right after the repair

Get a free review Free, we reply within one business day

Data stored in Russia (Federal Law 152-FZ)We work across RussiaLaunch in 2-4 weeks

19:39

‹

TechHelponline

Wednesday

Good evening, how much is a screen replacement on an iPhone 13? And how long does it take?19:38 ✓✓

Hello! An iPhone 13 screen replacement is from 8,900 ₽, usually 1-2 hours. The technician will give the exact price after free diagnostics. When would you like to come in?19:38

Thu 10:00Thu 13:00Fri 17:00

Thu 13:0019:39 ✓✓

Booked for Thursday, 13:00, 41 Svetlanskaya St. I will send a reminder in the morning.19:39

✓ request in the log · technician notified

What the digital administrator takes over in a repair service center

In a repair service center, technicians and the front desk are distracted by the same questions: how much, how long, is it ready. Every call takes time away from repairs, and a missed message goes to a competitor.

The digital administrator answers typical questions about prices and order status, books diagnostics and notifies when the device is ready. The technician gives the final price after diagnostics.

Before: "How much is a screen replacement?"

Guide price from the price list

Quotes the cost of work and parts from your price list and honestly warns that the exact price comes after diagnostics.

Before: customers call to check the status

Repair status

Tells which stage the order is at: diagnostics, waiting for a part, ready. Takes the data from your order spreadsheet.

Before: booking by phone

Booking for diagnostics

Offers a convenient appointment time, sends the address and tells what to bring.

Before: forgotten finished orders

Ready notification

Notifies when the device is ready and reminds if it is not picked up for a long time.

Before: agreeing on extra charges

Handover to the technician

If extra work is needed, the question goes straight to the technician with all the details.

Before: no summary of orders

Owner report

New requests, finished orders and unanswered questions every evening.

What it looks like in practice

An example of a real conversation and what the owner sees.

Phone repair request

A customer asks about the price in the evening, when the workshop is closed. The answer and a diagnostics booking come right away.

19:38
Takes the question
As text or voice, from any messenger or the website.
19:38
Quotes the price list
Guide price for labor and parts, the exact price after diagnostics.
19:39
Books an appointment
Free appointment time, the address and what to bring.
later
Reports the status
Diagnostics, waiting for a part, ready: the customer does not need to call.
ready
Invites to pick up
A ready notification and a reminder if the device is not picked up.

Tricky question or an unhappy customer? The conversation goes straight to an employee and the manager gets a notification.

Operator or digital administrator

The digital administrator takes over the first line. Complex cases go to an employee.

What we compare	Operator	Digital administratorBetter value
Monthly cost	from 50,000 ₽ + taxes	from 2,900 ₽
Works at night and on weekends
Reply to customer	when free	in a minute
Handles many chats at once
Understands voice messages	listens when there is time
Vacation and sick leave	yes	no

Pricing

The exact price is set after a free review of your processes.

Format	Setup	Support
One processfor example, handling requests	from 24,700 ₽+ from 2,900 ₽ per month	from 2,900 ₽/mo
Packagerequests, sales, reporting	from 58,400 ₽+ from 8,700 ₽ per month	from 8,700 ₽/mo
Custom projectpurchasing, 1C, CRM	on estimate	on estimate

Support includes servers, maintenance and improvements within your plan.

Frequently asked questions

How much does repair service center automation cost?

Setup from 24,700 ₽ and support from 2,900 ₽ per month. The exact price after a free review.

How does it know the repair status?

From your order spreadsheet or accounting system. We set up the connection during implementation.

Does it give the final repair price?

No, only a guide price from the price list. The technician gives the final price after diagnostics.

Which messengers are connected?

Telegram, MAX, WhatsApp, website chat and Avito messages.

Other industries

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Get in touch

We will contact you within one business day, review your processes for free and suggest where to start.

Prepare 2-3 examples of typical customer requests
Invite the employee who does this work now
The review is free and with no obligation